The days of museum shops being standalone spaces are in the past and as we shall see from the following three case studies, they can work as a shop window to the wider museum and provide valuable interaction with the visitor.
The importance of the museum shop is being recognised at next year’s Museums + Heritage Awards for Excellence with a new award for Best Shop, which will celebrate best practice in museum and heritage retailing. There will actually be two awards, one for Best Shop with a turnover of less than £500k and one for Best Shop with a turnover of more than £500k.
Judges will be looking not only at profit in the museum shop but the entire retail operation over the past year with the award honouring the most innovative retailers in the sector. The criteria for entrants asks for turnover and profit figures as well as percentage profit increase on the museum shop’s previous year, if relevant. “As well as this we want you to demonstrate how your shop is on brand and how it contributes effectively to your organisation’s mission,” says Museums + Heritage Director, Anna Preedy. “We would like to hear how effectively your shop acts as a window for the museum and its narrative. Your shop can be permanent, temporary or online or a combination of all three. In all instances the judges will be looking for impressive results as well as considering the overall customer experience.”
Previous In Focus Features
Exhibition Design in Museums: collaborating with the public to create more meaningful experiences
Collections management – new stores, environmental control and photography
Public realm in museums – redeveloping underused land to create fantastic open spaces for visitors
International museum fit-out – UK specialists taking on the world
Workforce Development in museums – changing attitudes and nurturing skills
Income Generation in Museums – creating a better visitor experience while raising revenues
Multimedia guides and apps – integrating the audio visual experiences of our museums and heritage attractions
Interpreting the Outdoors – creating and looking after open areas in museums and heritage attractions