Domesday Book. Shakespeare’s will. Tweets from Downing Street. War time records.
These are just some of the inspiring items amongst those held by The National Archives. We are the guardians of over 1,000 years of iconic national documents and we believe that archives are for everyone, and that archives change lives for the better.

To help deliver this vision, we have increased our public engagement through an enhanced programme of events, exhibitions and online resources. We are also reimagining our public spaces and visitor experience at our Kew site. To support these efforts we need to continually deepen our understanding of current audiences and also explore potential new audiences.

About the role
Customer insight is well-established in the organisation, however the demands are increasing as the function evolves.
As Customer Insight Officer, you will proactively work with a range of stakeholders to manage and develop the programme of customer insight using various sources to evaluate Public Engagement activities and understand audiences.

You will also be directly delivering these insights, articulating relevant findings to stakeholders across the organisation to provide direction for strategic business decision making.

About you
You will be knowledgeable in the field of research, with demonstrable experience of designing and delivering a programme of quantitative and qualitative market research (either client or agency).

You will possess strong analytical thinking and experience of principles, design and practice relating to data tools and analysis. You will be confident at communicating and presenting to a range of audiences. A strong team player with a can-do collaborative style, you will have excellent planning and coordination skills, with the ability to work across multiple projects and coordinate resources.

Ideally you will also have experience and understanding of customer data analysis and data protection principles, backed up with a qualification in a relevant discipline (e.g. Psychology, Market Research) and a strong interest in or experience of the cultural and/or heritage sectors.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits, which includes an opportunity to join the Civil Service Pension Scheme along with flexible working, discounts with local businesses, wellbeing resources, an on-site gym, discounted rates in our on-site cafe, shop and staff bar. (All subject to current Covid restrictions.)

A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site.
How to apply

For more information about this opportunity and to apply, please visit our website via the Apply button.

Closing date: Monday 29th November at 11:55pm

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