The Shakespeare Birthplace Trust is looking for a creative, visionary leader to provide strategic level oversight to ensure an exceptional experience for our visitors from around the world.

This role is also responsible for maximising our existing revenue streams and identifying additional income generation opportunities through admissions, retail, hospitality and online sales.  It also includes the oversight of operations, audience development, marketing, tourism and business partnerships and the Trust’s outstanding gardens.

As a member of the Trust’s executive team reporting directly to the CEO, this is a unique and special opportunity to work with an ambitious and forward-looking team which is forging new plans for future development.

You will play a key role in devising and leading change, working collaboratively with colleagues and in partnership with stakeholders at all levels in order to realise the full scale of the Trust’s considerable ambition.

You will be an energised and positive team player who is able to engage others, to work to specific goals to ‘get things done’ and to design and deliver longer-term projects.

This role is best suited to someone with experience of senior leadership and management in the heritage, public engagement or visitor attraction sectors with a demonstrable understanding of excellence in customer service and a proven ability to improve and implement an end-to-end customer journey.

A candidate brief with full application details can be obtained from the website https://jobs.shakespeare.org.uk.  If you require additional information, please contact the HR team on 01789 201841 or [email protected]

Please note that the closing date for applications is midnight on Friday 20th September 2019, and interviews will take place during week commencing Monday 14th October 2019.

Director of Visitor Experience and Business Development – Candidate Pack – September 2019.pdf

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