9 Bonhill Steet
Ticketing Systems


Best Union, formerly OmniTicket Network, has transformed ticketing operations for attractions and events around the world for almost 25 years and continues to lead the market in product innovation. With a suite of products Installed at attractions, museums, events and exhibits of all sizes, Best Union has a client base of over 3,000 clients in 38 countries.  Best Union’s ticketing systems, including the Best Overview Solution (BOS), provides clients with the opportunity to improve operating efficiency and expand marketing initiatives, loyalty programs and online capabilities. Best Union offers high performance ticketing systems and solutions that can be used in real-time, and are capable of handling high-volume sales efficiently.  Tickets can be sold through on-site and remote sales stations, automated vending machines and through a network of distribution services. Access control can be performed in real-time using intelligent automated turnstiles, handheld scanners and RF devices linked directly with the software to provide a truly integrated solution.

Best Union also offers comprehensive Web sales and services that enables general admission, special event and assigned seating tickets to be processed in real-time while accessing the same data as front-gate ticket selling stations. And with Best Union’s new mobile application, visitors can buy and redeem tickets using their mobile device.  With offices in the UK, US, Italy, France, UAE and Singapore, Best Union is uniquely positioned to provide its innovative ticketing solutions to attractions around the world.


“Using our old online ticketing system, Patrons Edge Online, it took 44 clicks to purchase a ticket and a lot of users would give up and abandon their carts before completion.  Online ticket sales at that time was at 5% and have now more than tripled to 16% since switching to the Best Union online ticketing solution. We have set a new personal goal to get that number up to 20%, which we feel confident can happen.”

Charles L. Hayslett, II, IT Business Analyst Tennessee Aquarium

“Best Union offers most innovative system features — they support our ideas and provide new ways to grow our business.
Creativity is par for the course in the entertainment industry — and we expect original thinking in all aspects of our business. BOS not only allowed us a ticketing and access control solution that was state-of-the-art and innovative, but, it offered interesting up-sale options that allowed us to grow our business in numerous ways.”

Andrea Cianciulli, Strategic Finance Auditing & Compliance Director Garland SrI

“The Best Union system reliability is rock solid… It’s a system we can always count on. The Best Union BOS system is in two words ‘rock solid’. In our fast-paced fast-moving institution, being able to rely on our systems flawlessly communicating and working together in real time is essential. BOS has never let us down. Nothing is more important than stability — and Best Union has given us a solid system that we can always count on since 2010.
Best Union is a great company to work with — and they are a company that really knows the industry and the latest trends. From the moment our working relationship began, Best Union has made us feel like we are their priority. We felt like partners from the beginning, and have been nothing but pleased with their level of courtesy, innovation, and service. We collaborated to design a system with a creative solution that would allow us to seamlessly manage ticketing and season pass-holder account information across our accounting, promotion, and food and beverage systems — we found an all in one solution with BOS.”

Giuseppe Distefano, Director Resources Management MUSED NAZIONALE SCIENZA E TECNOLOGIA LEONARDO DA VINCI