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TOR Systems – More than just Ticketing

0044 (0) 1782 644755 View website
Email us
58 Longton Road
Trentham
Stoke on Trent
Staffordshire
ST4 8YZ
UNITED KINGDOM
CRM Systems,Ticketing Systems

About

TOR’s story began in 1981, making TOR Systems the longest successfully operating ticketing supplier to the UK attractions sector.

TOR supply market leading, cloud based, real-time, cost-effective, innovative, Ticketing, Membership, Retail and CRM solutions to visitor attractions.

TOR offer high performance solutions that support even the highest volume transactions or bookings.

All sales channels, including online and front desk transactions to back-office or third-party bookings are processed in one central solution, providing one singular customer view.

Key components of the system:

• Timed, capacity-controlled ticketing
• Membership management
• Retail, food & beverage
• Stock Control
• Group booking
• Fundraising
• Event Management
• Access Control
• Report Builder and CRM
• Marketing segmentation and email automation

The aim of the solution is to help improve the visitor experience, maximise potential revenues and access valuable visitor data. With TOR’s expertise attractions are able to build sophisticated customer records, report on all activity and enable an effective marketing and customer relationship management strategy.

With TOR’s solution you will gain a full holistic view of your business, with the tools needed to run a successful CRM strategy, and the functionality you need to operate all areas of your attraction from admissions, retail, events, fundraising, membership, and access control.


The Company

TOR Systems started off as an operator rather than a supplier, and remains true to its origins, by ensuring the user experience is always at the forefront of our development, with the customer remaining at the heart of what we do.

Behind TOR Systems’ solution lies a UK based business with a wealth of expertise built up over four decades, meaning customers aren’t just investing in software, but also benefiting from their vast experience within the sector.
The team at TOR have knowledge in designing and developing products for attractions of all types, real life operators experience across the visitor attractions sector, as well as hands on experience with other systems and suppliers.
These qualities mean that TOR can assist attractions with any difficult decisions they face, as well as provide support in the future planning and success of these organisations.

TOR’s Clients

Clients include Museums and Galleries, Historic Houses, Castles and Gardens, Zoos and Aquariums, Viewing Platforms and Theme Parks through the UK and Ireland.
TOR have built up knowledge and expertise in delivering and supporting attractions across the sector, from privately owned companies to publicly managed organisations, as well as charities/trusts. This has allowed TOR to provide expert guidance and advise to established attractions, as well as valuable insight on feasibility plans and new ventures.

The relationships TOR have with their customers is of paramount important; some of which have been going strong for well over 15-20 years. This reflects the quality of the system and the support services provided.
A key date in the diaries for TOR’s customers for over 20 years has been their annual customer user forums. These events provide opportunities for customers to meet with their peers, to share information and ideas.
The key benefits of the event are:
• Discuss industry trends and requirements
• Discuss the latest software developments
• View the suggested development roadmap
• Feed into development roadmap
• Hear from industry experts

TOR’s honest and open approach, the ability to listen and take on board feedback and their agility to adapt, continues to attract new customers, as well as maintain long standing customer relations.
Being a customer of TOR’s, you will receive the highest standards in customer service and benefit from their many years’ experience supporting the sector.

Specialist Updates

Testimonials

“The British Museum has used TOR Systems for many years now to book everything from our busiest exhibitions through to films, lectures, conferences, Member events and all our varied and complex schools bookings. We’ve valued its flexibility and reliability in handling these multiple functions – something which is a real strength of the system and has proved so important in a Museum environment with its wide range and large number of visitors all with different needs.”

Paul Roberts Ticketing and Information Manager, British Museum

“The National Coal Mining Museum for England use TOR Systems to efficiently and speedily deal with all our day-to-day and events bookings and the financial reporting, and have always found the service from the account manager and the support team to be first class.”

Katharine Morley Commercial and HR Manager, National Coal Mining Museum for England

The National Memorial Arboretum have worked with TOR for over 2 years, and implementing the Maxim system has made a huge difference to the workload of the NMA team.  We use Maxim to book events, meeting room space, learning activities, group bookings, catering and other resourcing.  We also use it for CRM and are currently progressing the implementation of Maxim Web.  The staff at TOR are extremely helpful, they are always on hand to deal with any queries and provide support when required.

Angela Ham Head of Administration, National Memorial Arboretum

 

“The staff have been a pleasure to work with and their extensive experience in the museum world has been a real bonus.”

Geraldine Philpott Project Manager, Imperial War Museum, London

I really appreciate that the TOR support team are only a phone call or email away and that they are always happy to help regardless of the issue.”

Claire Geddis Tours Executive, Capita, on behalf of the BBC

“We chose TOR Systems because they were a good fit in terms of size for our organisation and for working with us. They were very good at communication, they were very professional, and we knew we would be able to talk to the right people if there were any issues.”

Carole Hyde Tatton Park Estate

“For us, the key win for the Maxim solution provided by TOR is the incredibly simple functionality for both customer and staff. This simple user journey means we are no longer swamped by calls from customers struggling to book tickets and our online ticket sales have increased massively. TOR offer support personalised to our requirements and have been a great team to work with, adapting and adjusting to our needs”

Hannah Monteverde Park Manager BeWILDerwood Cheshire

The National Memorial Arboretum have worked with TOR for over 2 years, and implementing the Maxim system has made a huge difference to the workload of the NMA team. We use Maxim to book events, meeting room space, learning activities, group bookings, catering and other resourcing. We also use it for CRM and are currently progressing the implementation of Maxim Web. The staff at TOR are extremely helpful, they are always on hand to deal with any queries and provide support when required.

Angela Ham Head of Administration, National Memorial Arboretum